Shipping and Replacement Policy

Shipping

Orchid cooperates with Aramex and local freight forwarding companies to deliver fragrance products to its valued customers throughout the Kingdom of Saudi Arabia.

Orchid Luxury offers free delivery of orders of SR 499 and more. For applications less than SAR 499, a delivery cost of SAR 84 is added to the invoice amount. We will communicate with you by shipping companies to coordinate the process of receiving products from Orchid Luxury. Shipping usually takes 1 to 4 business days.

Replacement

If you are not satisfied with the product due to a defect of the product due to the shipping or packaging process, or if you received a product that does not meet your request, we will be happy to contact you with customer service on 0096654161916

Compensation

In the event that any shipment reaches the customer in a manner that is not in accordance with his request, he is entitled to provide us with an authenticated note by replying to the e-mail sent to him or via the “contact us” form. We will compensate him with a new application that is identical to his request without having to pay any additional costs. His compensation is commensurate with the size of the damage. In case the order is delayed by 30 days from the date of shipment, we will compensate the customer with a new shipment of the entire contents of the application without having to pay any additional costs, or we will return the full value of the order to him according to his choice. (Except for disasters and emergency situations that may require more time for shipping companies.) When the order reaches the delivery office of the customer’s address and is not received within a maximum of 83 hours, the retailer assumes responsibility when the shipment is damaged or damaged.
For requests that include delivery to the address, the customer may need to inform the carrier of more details about its address. Failure to respond to the contact person will result in receiving the shipment from the delivery office within a maximum of 83 hours from the time of the delivery notice. The shipment was affected after this period. When the customer records shipping data that contains an incorrect access address and / or contact number, the merchant assumes responsibility for the delivery company being unable to deliver the shipment to him. We will make the delivery process complete but with any costs or damage due to the delay.
The Orchid policy requires that we not refund any of the amounts paid by the customer using any of the payment methods at the time of purchase on the site, except on the same account number that was paid from it. We also provide our customers with the service of refunding the amounts they paid by replacing them with purchase vouchers with the same value. We allow you to replace the products you bought for free, as we will cover the costs of returning the product and issue a voucher with the same value as the product to be replaced. This method enables you to choose the right product from the same product that was returned or buy another product with the same value.

Shipments Tracking

When your order is shipped, you will receive a tracking number for your truck via e-mail (eg 1234567896789) to track your shipment. Enter the tracking number in the designated space and click on Tracking.